Andrew Bourne & Co. 0116 272 0770

Claims Management

Andrew Bourne & Co will provide a professional, competent, and prompt claims management service, tailored to the specific needs of our clients.  We understand that our clients are paying insurance premiums in return for a promise that claims will be dealt with effectively, should the need arise.  At Andrew Bourne & Co, we pride ourselves on the quality of our client’s claims management service, and we commit to the following minimum service standards:

  • Receipt of all new claims to be acknowledged within 1 working day
  • Clients are to be kept informed of the progress of a claim at regular and appropriate intervals
  • Claims handling, including presentation and negotiation
  • Clients to be informed of settlement on each and every claim
  • Settlement payments will be issued on the day of receipt.
  • Management of claims experience and we will provide all management information requested
  • Claims handlers will pursue third parties on non-fault claims and also any uninsured losses
  • Our claims handlers will visit our clients quarterly, where appropriate

Andrew Bourne & Co will provide a professional, prompt and competent claims management service, tailored to the specific needs of clients.

Claims Reporting

Monitoring & Analysis

We make sure that our clients are kept informed of the progress of their claims at regular intervals.  We will manage your claims experience and provide relevant claims management information.

Claims Visits & Reviews

Where necessary and relevant, we will visit our clients quarterly to review claims trends and proactively discuss risk management and training that may improve poor claims trends.

Negotiation & Settlement

We provide our client with a full claims handling service, including presentation and negotiation.  We will provide clients with settlement details on their claims, and settlement cheques will be issued first class on the day of receipt.
For your free insurance review Call David J Crowther and the team on 0116 272 0770